Neil H. Baum, MD

Neil H. Baum, MD, clinical professor of urology at Tulane Medical School in New Orleans, Louisiana, discusses how to choose the best telemedicine vendor for your practice. He goes over important questions to ask vendors before getting into business with them as well as the first steps for setting up. According to Dr. Baum, it is also imperative that a vendor has experience working in the urology field so that they are familiar with federal and state regulations. He also goes over technology concerns that can affect how well a certain platform will work for different doctors and for patients. He emphasizes the importance of privacy and security, as well as several concerns about how the system actually works and the support they offer.

Neil H. Baum, MD, Clinical Professor of Urology at Tulane Medical School in New Orleans, Louisiana, discusses how urologists and other physicians can manage negative online reviews. He emphasizes the importance of not getting defensive, and explains how to best control the fallout of a negative review. Dr. Baum advises physicians to check their online reviews at least once a month, and to remember that while negative reviews are most often not about clinical issues, they still reflect a vital aspect of the patient’s experience with the practice. He also advises that doctors should respond directly to the negative review both online and offline. Finally, he recommends increasing the number of positive reviews by asking happy patients to review their experience immediately, and also recommends staying away from ratings-boosting services.

Neil H. Baum, MD, Clinical Professor of Urology at Tulane Medical School in New Orleans, Louisiana, discusses how urologists and other physicians can manage negative online reviews. He emphasizes the importance of not getting defensive, and explains how to best control the fallout of a negative review. Dr. Baum advises physicians to check their online reviews at least once a month, and to remember that while negative reviews are most often not about clinical issues, they still reflect a vital aspect of the patient’s experience with the practice. He also advises that doctors should respond directly to the negative review both online and offline. Finally, he recommends increasing the number of positive reviews by asking happy patients to review their experience immediately, and also recommends staying away from ratings-boosting services.

Neil H. Baum, MD, Clinical Professor of Urology at Tulane Medical School in New Orleans, Louisiana, discusses how physicians can best manage their online reputation. He discusses how a doctor’s online reputation requires constant attention, regardless of what kind of practice they are involved in, and outlines what exactly comprises online reputation and why it is important. Dr. Baum further details how in today’s interconnected world 80% of patients screen their doctors on Google, and most patients say that a doctor’s online reputation is a driving factor in their choice. He emphasizes that the best way to improve your online reputation is to ask satisfied patients to leave reviews and make it as easy as possible for them to do so.

Neil H. Baum, MD, Professor of Clinical Urology at Tulane Medical School in New Orleans, Louisiana, discusses how ergonomics affects nearly every urologist practicing today. Back and neck pain has an incidence rate of more than 50% for urologists which is the result of the introduction of minimally invasive and robotic surgeries. Despite this, there have been no significant changes to the operating rooms. Dr. Baum provides some solutions for how urologists can avoid ergonomic injuries. He details eight different, easy-to-implement solutions for this common problem, everything from adjusting the patient’s position, to using gel insoles, to playing music.