Neil H. Baum, MD

GRU contributing editor Neil H. Baum, MD, Clinical Professor of Urology at Tulane Medical School, offers five more suggestions of things to never do in a urology practice. His first recommendation is to never reprimand an employee in front of a patient and he offers advice about how best to handle the reprimand. Second, he highlights the importance of never failing to return a phone call or email because even if you do not have the promised information yet, you want the message to your patient to be nothing falls through the cracks. He also emphasizes the importance of never being late to see a patient and never apologizing for making a mistake, rather seeing it is an opportunity for improvement. Lastly, he advises that doctors should never answer their phone when with a patient and that they should request the same from their patients. Dr. Baum stresses that the bottom line is to give every patient as positive an experience as possible.

GRU Contributing Editor Neil H. Baum, MD, Clinical Professor of Urology at Tulane Medical School in New Orleans, Louisiana, discusses firing non-clinical staff. Dr. Baum details the current employment situation for many nonclinical workers, and highlights three main reasons why a physician may need to fire non-clinical staff: integrity violations, economic downturns, and nonperformance. He also emphasizes the importance of documenting any infractions or discussions about performance with the employee, as well as why you need to be aware of state laws surrounding “at will” and “for cause” firing. Overall, Dr. Baum stresses the importance of remembering that terminated employees continue to represent your practice and it is best to leave on good terms.

GRU Contributing Editor Neil H. Baum, MD, Clinical Professor of Urology at Tulane Medical School in New Orleans, Louisiana, discusses firing non-clinical staff. Dr. Baum details the current employment situation for many nonclinical workers, and highlights three main reasons why a physician may need to fire non-clinical staff: integrity violations, economic downturns, and nonperformance. He also emphasizes the importance of documenting any infractions or discussions about performance with the employee, as well as why you need to be aware of state laws surrounding “at will” and “for cause” firing. Overall, Dr. Baum stresses the importance of remembering that terminated employees continue to represent your practice and it is best to leave on good terms.

GRU Contributing Editor Neil H. Baum, MD, Clinical Professor of Urology at Tulane Medical School in New Orleans, Louisiana, discusses firing non-clinical staff. Dr. Baum details the current employment situation for many nonclinical workers, and highlights three main reasons why a physician may need to fire non-clinical staff: integrity violations, economic downturns, and nonperformance. He also emphasizes the importance of documenting any infractions or discussions about performance with the employee, as well as why you need to be aware of state laws surrounding “at will” and “for cause” firing. Overall, Dr. Baum stresses the importance of remembering that terminated employees continue to represent your practice and it is best to leave on good terms.

Neil H. Baum, MD, Clinical Professor of Urology at Tulane Medical School, discusses the business of medicine and some important numbers that urologists need to know. Highlighting the need for doctors to improve their business skills in order to survive in today’s market, Dr. Baum goes over five important metrics that will help doctors truly understand the value of the service they are providing. These numbers include charges and receipts, accounts receivable, charge lag, denials, and new patient percentages. He talks about what these numbers look like in a perfect world versus reality and what doctors can do about them. Dr. Baum emphasizes that doctors need only spend five minutes every month monitoring these metrics in order to become more involved in the business of their practice.